Privacy Policy

About Intersight Holidays

The Intersight Group, established over 28 years ago and headquartered in Kochi, stands as one of India's premier award-winning destination management companies. With offices across 15 major Indian cities and international presence in Canada,UK & Germany, our organization has earned numerous prestigious accolades including Best Inbound Tour Operator from Kerala Tourism for five consecutive years and Best Domestic Tour Operator at National Tourism Awards. Our team of 300+ travel experts serves more than 100,000 customers annually, offering comprehensive services including escorted group tours, family holidays, honeymoon packages, and customized itineraries worldwide. Intersight Holidays, the dedicated outbound wing of the Intersight Group, specializes in creating memorable travel experiences for Indian travelers exploring domestic and international destinations. As members of prestigious industry associations including IATA, IATO, PATA, and TAAI, we remain committed to excellence in all travel services.

1. Introduction

Intersight Holidays ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, process, and disclose your information when you use our website, mobile applications, and services (collectively, the "Services").

By accessing or using our Services, you signify your understanding of and consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

2.INFORMATION WE COLLECT

2.1 Personal Information You Provide to Us

We collect information you provide directly to us when you:

• Create or modify your account
• Book travel services
• Complete forms on our website
• Contact our customer service
• Participate in surveys or promotions
• Sign up for our newsletter

This information may include:

• Name, email address, postal address, phone number
• Government-issued identification details (passport information, Aadhaar number, etc.)
• Date of birth and gender
• Payment information
• Travel preferences and special requirements
• Emergency contact details
• Information about your travel companions

2.2 Information We Collect Automatically

When you access or use our Services, we automatically collect certain information, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, links clicked)
• Location data (with your consent)
• Cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive information about you from:

• Travel partners (airlines, hotels, car rental companies)
• Payment processors
• Social media platforms (if you link your accounts)
• Marketing partners

3. HOW WE USE YOUR INFORMATION

We use the information we collect to:

• Process and fulfill your travel bookings
• Communicate with you about your bookings and our Services
• Provide customer support
• Personalize your experience
• Send promotional materials and offers
• Improve and develop our Services
• Ensure the security of our Services
• Comply with legal obligations

4. DISCLOSURE OF YOUR INFORMATION

4.1 Travel Service Providers

We share necessary information with airlines, hotels, car rental companies, tour operators, and other travel service providers to complete your bookings.

4.2 Payment Processors

We share payment information with secure third-party payment processors to complete transactions.

4.3 Business Partners

We may share information with business partners who offer services in conjunction with us.

4.4 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4.5 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5. DATA SECURITY

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please understand that no method of transmission over the Internet or method of electronic storage is 100% secure. We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. YOUR RIGHTS AND CHOICES

Under applicable Indian laws, including the Information Technology Act, 2000 and its rules, you have certain rights regarding your personal information:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You have the right to request correction of inaccurate personal information.
• Deletion: You have the right to request deletion of your personal information in certain circumstances.
• Opt-out: You have the right to opt-out of marketing communications.

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

8. CHILDREN'S PRIVACY

Our Services may be used by travelers of all ages, including children under 18 who travel with family, educational groups, or occasionally alone. In cases where minors use our services, we obtain proper consent from parents or legal guardians when children travel unaccompanied. Any personal information collected about minors is used solely for arranging their travel, ensuring their safety, and fulfilling our contractual obligations. We implement additional safeguards for children's data and strictly limit its use to the specific travel services requested. If you believe a child's information has been improperly collected, please contact us.